1. Shipping Policy

Processing Time

  • All orders are processed and dispatched within 2-3 business days after payment confirmation.
  • For customized or made-to-order products, processing may take up to 7-10 business days depending on the specific product or configuration.

Shipping Costs

  • Standard shipping is available for all orders within [Country], and charges are calculated at checkout.
  • Expedited shipping options are available for an additional fee, which can be selected during the checkout process.

Delivery Time

  • Standard delivery: Typically, delivery will occur within 5-7 business days (for domestic orders).
  • Expedited delivery: Delivery may occur within 1-3 business days, depending on the location and availability.
  • International shipping may take longer, and times vary based on destination and customs processing.

Shipping Address

  • Please ensure your shipping address is correct at checkout. HeightSafe 360 is not responsible for any delays or misdeliveries due to incorrect address details.
  • We do not currently offer shipping to P.O. Boxes or military addresses.

Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email to monitor the progress of your shipment.
  • You can also check the status of your order by logging into your account on our website.

2. Returns Policy

We want you to be fully satisfied with your purchase from HeightSafe 360. If you are not happy with your order, you can return the product under the following conditions:

Eligibility for Returns

  • Returns are accepted within 30 days of receiving your order.
  • Products must be unused, in new condition, and in their original packaging.
  • Items must be returned with all accessories, manuals, and parts that were originally included.
  • Returns are not accepted on customized, personalized, or final sale items unless defective.

Non-Returnable Items

  • Products that have been used, installed, or altered after delivery.
  • HeightSafety training equipment, inspection tools, and other specialized equipment that has been opened, used, or is no longer in resalable condition.
  • Non-stock items or custom orders, unless defective or damaged upon delivery.

How to Return a Product

  1. Contact Customer Service: Please email returns@heightsafe360.com or call our customer service team at [phone number] to initiate a return. Provide your order number and reason for return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN). This must be included with your return shipment.
  3. Pack the Product: Ensure the product is securely packed in its original packaging, including all parts, accessories, and manuals.
  4. Return the Product: Ship the product back to us at the following address:
    • HeightSafe 360 Returns
    • [Return Address]
    • Please use a trackable shipping service to ensure we receive the returned items.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the product is defective, damaged, or was sent in error.
  • We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

Inspection and Refund Process

  • Once your return is received, it will be inspected. You will be notified if your return is approved or rejected based on the condition of the product.
  • If the return is approved, a refund will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your account.
  • If the product is found to be used, damaged, or missing parts, a refund may be partially issued or denied.

3. Exchanges

If you would like to exchange a product for a different size, model, or item, please follow the same process as a return. Once the original item is returned and inspected, we will process your exchange request.

  • Price Differences: If the exchange involves a higher-priced item, the difference will be charged. If the exchange is for a lower-priced item, the difference will be refunded.

4. Defective or Damaged Products

If you receive a defective or damaged product, please follow these steps:

  1. Notify Us Immediately: Contact our customer service team at returns@heightsafe360.com within 7 days of receiving the damaged or defective item. Please provide photos of the damage or defect.
  2. Return the Product: Return shipping for defective products will be covered by HeightSafe 360.
  3. Replacement or Refund: Once we have inspected the defective or damaged product, we will offer either a replacement (if available) or a full refund.

5. Warranty

All products sold by HeightSafe 360 come with a standard manufacturer’s warranty, unless otherwise specified. Warranty coverage and terms will vary by product, but typically cover defects in materials and craftsmanship for a period of 12 months from the date of purchase.

If you believe your product is defective, please follow the returns process outlined above. If the issue occurs after 30 days, your product will be covered by the manufacturer’s warranty.

6. Contact Information

For all questions related to shipping, returns, or warranty claims, please contact us at: